Return Policy

Last Updated: November 1, 2025

At TechZone IT Solution, customer satisfaction is our priority. This Return Policy outlines the conditions under which products or services may be returned.

1. Eligibility for Returns

Returns may be accepted under the following conditions:

• The product received is defective or damaged.
• The product is incorrect or different from what was ordered.
• The service provided does not match the agreed scope.

Return requests must be raised within 7 days of delivery or service completion.

2. Non-Returnable Items

The following items and services are not eligible for return:

• Digital products, software licenses, or downloadable content.
• Customized, configured, or tailor-made products/services.
• Services already completed or substantially delivered.
• Domain registration, hosting, and third-party services.

3. Return Process

• Return requests must be submitted via email with order details.
• Approved returns may require the product to be shipped back.
• The product must be unused and in original packaging, where applicable.

4. Inspection & Approval

All returned products will be inspected upon receipt. Approval or rejection of the return will be communicated within 5 business days.

5. Refund or Replacement

• Approved returns may be eligible for replacement or refund.
• Refunds, if applicable, will be processed as per our Refund Policy.
• Shipping or handling charges may not be refundable.

6. Contact Us

For return-related queries, please contact us:

Techzone IT Solutions
Phone: +91-9873184522, +91-9217473955
Email: techzone.dlh@gmail.com
Website: www.techzoneitsolutions.in
Branch: Nehru Place, New Delhi – 110019
Reg. Office: F-425A, Phase-6, Aya Nagar, New Delhi – 110047