Refund Policy

Last Updated: November 1, 2025

Welcome to TechZone IT Solution. We value our customers and strive to provide the best IT products and services. Please read this Refund Policy carefully to understand our practices regarding refunds and cancellations.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

• The service was not delivered as agreed.
• There is a technical issue from our side that cannot be resolved.
• Duplicate or excess payment was made by mistake.
• A product delivered is defective or significantly different from the description.

Refund requests must be raised within 7 days of purchase or service delivery unless otherwise stated in a written agreement.

2. Non-Refundable Items & Services

• Services already delivered or substantially completed.
• Digital products, software licenses, or downloadable items once accessed.
• Customized or tailor-made services/projects.
• Domain registration, hosting charges, and third-party service fees.
• Delays caused by incorrect information provided by the customer.

3. Cancellation Policy

• Cancellations must be requested in writing via email.
• If approved before work starts, a partial or full refund may be issued.
• If work has started, charges will be deducted based on work completed.

4. Refund Processing

• Approved refunds are processed within 7–10 business days.
• Refunds are credited to the original payment method.
• Transaction or gateway charges may be deducted.

5. Contact Us

Techzone IT Solutions
Phone: +91-9873184522, +91-9217473955
Email: techzone.dlh@gmail.com
Website: www.techzoneitsolutions.in
Branch: Nehru Place, New Delhi – 110019
Reg. Office: F-425A, Phase-6, Aya Nagar, New Delhi – 110047